Reward QR

The Reward QR feature in Automations lets you control when a reward notification is sent and enables QR-based reward status updates.

With this feature, you can:

• Send reward email/SMS at either the Pending or Sent stage

• Include a QR code in the reward message

• Update reward status by scanning the QR code, with secure login verification

This is ideal for manual or offline reward fulfillment where confirmation is required before marking a reward as sent.

Reward Delivery and Automation

This feature is available when Reward Delivery is set to “Hold”.

In the Automation Setup, select when the reward email/SMS should be sent:

• Unlocked (Pending) → send reward when it reaches the Pending stage

• Sent → send reward after the status is updated to Sent

If Pending is selected, the toggle Send QR Code to Update Reward Status allows the reward message to include a QR code. Scanning this QR code lets authorized users update the reward status securely.

NOTE:

1. The "Send when this reward is [Sent / Unlocked]" option does not appear if Reward Delivery is set to immediate.

2. The toggle "Send QR Code to Update Reward Status" does not appear if "Send when this reward is" is set to Sent.

3. For email automations, this feature is available only in Basic Mode.

QR Code Workflow

Scanning the QR code follows this process:

1. Scan QR code

2. Login required (ReferralHero account)

3. View update screen with subscriber and reward details

4. Update reward status

5. Save changes

QR Update Screen

Editable fields:

• Name

• Email

• Phone

• Reward Status

Read-only fields:

• Type

• Reward

Saving changes to the Reward Status updates the reward in the system.