# Reward QR
The Reward QR feature in Automations lets you control when a reward notification is sent and enables QR-based reward status updates.
With this feature, you can:
* Send reward email/SMS at either the **Pending** or **Sent** stage
* Include a QR code in the reward message
* Update reward status by scanning the QR code, with secure login verification
This is ideal for manual or offline reward fulfillment where confirmation is required before marking a reward as sent.
### Reward Delivery and Automation
This feature is available when **Reward Delivery** is set to **“Hold”.**
In the Automation Setup, select when the reward email/SMS should be sent:
* **Unlocked (Pending)** → send reward when it reaches the Pending stage
* **Sent** → send reward after the status is updated to Sent
If **Pending** is selected, the toggle **Send QR Code to Update Reward Status** allows the reward message to include a QR code. Scanning this QR code lets authorized users update the reward status securely.
{% hint style="success" %}
**NOTE:**
1. The **"Send when this reward is \[Sent / Unlocked]"** option does not appear if Reward Delivery is set to immediate.
2. The toggle **"Send QR Code to Update Reward Status"** does not appear if **"Send when this reward is"** is set to **Sent**.
3. For email automations, this feature is available only in **Basic Mode**.
{% endhint %}
### QR Code Workflow
Scanning the QR code follows this process:
1. Scan QR code
2. Login required (ReferralHero account)
3. View update screen with subscriber and reward details
4. Update reward status
5. Save changes
#### QR Update Screen
**Editable fields:**
* Name
* Email
* Phone
* Reward Status
**Read-only fields:**
* Type
* Reward
Saving changes to the **Reward Status** updates the reward in the system.
