# Reward QR

The Reward QR feature in Automations lets you control when a reward notification is sent and enables QR-based reward status updates.

With this feature, you can:

* Send reward email/SMS at either the **Pending** or **Sent** stage
* Include a QR code in the reward message
* Update reward status by scanning the QR code, with secure login verification

This is ideal for manual or offline reward fulfillment where confirmation is required before marking a reward as sent.

### Reward Delivery and Automation

This feature is available when **Reward Delivery** is set to **“Hold”.**

In the Automation Setup, select when the reward email/SMS should be sent:

<figure><img src="/files/Mg39L9iMsphovNODldjt" alt=""><figcaption></figcaption></figure>

* **Unlocked (Pending)** → send reward when it reaches the Pending stage
* **Sent** → send reward after the status is updated to Sent

If **Pending** is selected, the toggle **Send QR Code to Update Reward Status** allows the reward message to include a QR code. Scanning this QR code lets authorized users update the reward status securely.

<figure><img src="/files/CtVQO3r5U6diF8FDOXSE" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
**NOTE:**

1. The **"Send when this reward is \[Sent / Unlocked]"** option does not appear if Reward Delivery is set to immediate.
2. The toggle **"Send QR Code to Update Reward Status"** does not appear if **"Send when this reward is"** is set to **Sent**.
3. For email automations, this feature is available only in **Basic Mode**.
   {% endhint %}

### QR Code Workflow

Scanning the QR code follows this process:

1. Scan QR code
2. Login required (ReferralHero account)
3. View update screen with subscriber and reward details
4. Update reward status
5. Save changes

#### QR Update Screen

<div align="left"><figure><img src="/files/FNX3qvTgTB8umLSkn8qY" alt="" width="297"><figcaption></figcaption></figure></div>

**Editable fields:**

* Name
* Email
* Phone
* Reward Status

**Read-only fields:**

* Type
* Reward

Saving changes to the **Reward Status** updates the reward in the system.


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