Reward Status

The new Reward Status feature allows you to track the progress of all rewards.

Pending: Rewards that have been unlocked but have not been sent to the recipient due to the Reward Delivery settings.

Sent: Rewards that have been unlocked and sent to the recipient.

Resent: Rewards that have been manually triggered to be sent again after already being sent once.

Canceled: Rewards that were unlocked, entered into the pending status, and then were manually canceled.

Failed: Rewards that could not be sent due to an issue, such as insufficient funds in your Tremendous account.

Flagged: Rewards that have been marked for review due to potential issues, such as suspected fraud or unusual activity.

Note: If the reward is manually Resent, the exact same reward/reward email is sent again.

You can view Reward Status in several locations:

1. Reward Overview > Timeline Log: displays all reward actions in chronological order

2. Reward Logs: provides a list view of all unlocked rewards

3. Subscriber Profiles: displays all rewards unlocked and related status by the subscriber

Reward Logs

You can select a reward status (All, Pending, Sent, Resent, Canceled, Failed or Flagged) and use the search bar to filter results. You can also order the rewards by date according to your filter or selection.

Each reward will have an Action option that allows you to send or resend, as well as cancel, the reward.

Subscriber Profiles Rewards Unlocked

You can also find the Reward Status, Date Triggered, and Reward Value in the section Rewards Unlocked under the subscriber profile. Each reward will have an Action option that allows you to send or resend, as well as cancel, the reward.