> For the complete documentation index, see [llms.txt](https://support.referralhero.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://support.referralhero.com/campaign-management/subscribers/update-referral-status.md).

# Update Referral Status

You can update or change the status of a referral in serval ways depending on your desired campaign setup. Please familiarize yourself with our [Referral Status](/campaign-management/subscribers/subscriber-profile.md#referral-status) before attempting to update them.

* Update referrals via CSV
* Update referrals manually
* Update referrals via our [native Zapier App](/campaign-builder/integrations/zapier.md)
* Update referrals via our [JavaScript](/integrate/javascript-web-api.md) or [REST API](/integrate/rest-api.md)

## Update Referrals via CSV

This feature enables bulk updates of referral status by uploading a CSV (Comma-Separated Values) file. This is especially useful for efficiently changing the status of numerous referrals.

#### CSV File Requirements

To successfully update referral status using a CSV file, ensure the following requirements are met:

* The CSV file must have lowercase headers:
  * `unique_identifier` (referral unique identifier)
  * `status` (referral status)
* Use the following values in the `status` column:
  * `unconfirmed`
  * `confirmed`
  * `unqualified`

#### Updating Referrals via CSV

1. Navigate to **Subscribers → Bulk Referral Update**
2. Select the campaign from the dropdown
3. In the **Update Referral Status** section, choose the CSV file
4. Click **Upload**

<figure><img src="/files/Va3CC5kzJ1r6rE8Uj3tn" alt=""><figcaption></figcaption></figure>

Referral status changes are processed based on the CSV file’s `status` column values.

* Referrals can move directly between linear stages (e.g. `pending` → `confirmed`) without passing through the `unconfirmed` stage
* Referrals can be moved to `unqualified` from any current status

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**Reward Triggers**

If you have configured rewards for specific referral statuses:

* Rewards will be triggered for referrals updated to `unconfirmed` or `confirmed`
* Unqualified referrals remain part of the system and may still be evaluated based on your reward configuration

## Update Referrals Manually

This feature allows you to update referral status individually through the dashboard.

Referrals can be marked as:

* Unconfirmed
* Confirmed
* Unqualified

<figure><img src="/files/hFTPlpBYbPUQcthS47kv" alt=""><figcaption></figcaption></figure>

The available options in the **Actions** dropdown may vary based on your campaign configuration.

#### Reward Triggers

If you have set up rewards for unconfirmed or confirmed referrals, the appropriate rewards will be triggered when a referral is updated to those statuses.