Manage Access & Admin Roles

Admin Roles Overview

The system has two types of admin roles:

Role	Description	Key Permissions
Super Admin	Full system access and user management	Can manage all users, update roles, access billing, manage webhooks and API keys, manage notifications, and invite new members.
Campaign Manager	Limited admin access focused on campaigns	Can view the Manage Access page and manage their own notification settings only. Cannot edit other users or system settings.

Updating Roles

• Main Super Admin account (main admin email associated with the ReferralHero account) cannot have its role changed

• Only Super Admins can update roles using the Role Dropdown

• Other members with Super Admin roles can update roles for themselves or other users

• Multiple member accounts can be assigned the Super Admin role

• Changes to roles save automatically

Permissions by Role

Super Admin

• Can update roles of other users

• Billing page access

• Webhook key change access

• API key change access

• Invite new users

• Manage other users’ email notifications

• Access Deactivate and Resend Invitation buttons

Campaign Manager

• Can view the Manage Access page.

• Can only check/uncheck their own Email Notifications — checkboxes for other members are disabled.

• Cannot edit roles, invite new members, or access billing.

• Deactivate and Resend Invitation buttons are not available.

Notifications

Super Admins can manage notifications for any user. Campaign Managers can manage only their own notifications.

Notification Type	Description
new_registration	Alert when a new subscriber joins
new_bonus_unlocked	Alert when a subscriber unlocks a reward
subs_imported	Alert when subscribers are imported
subs_imported_from_mailchimp	Alert for Mailchimp subscriber imports
subs_imported_from_klaviyo	Alert for Klaviyo subscriber imports
subs_imported_from_active_campaign	Alert for ActiveCampaign subscriber imports
import_coupons	Alert for coupon imports
weekly_report	Weekly system summary
subs_status_updated_import	Imports for subscriber status updates
bulk_transactions_upload API	Alert for bulk transaction uploads via API