Stop Campaign

When you stop a campaign in ReferralHero, the campaign’s behavior changes to ensure no new activity can be added while still preserving existing rewards and subscriber access.

Below is a summary of what happens when a campaign is stopped.

New Subscribers

• Admin dashboard: Adding a subscriber shows the error message: “Campaign stopped. Subscriber not added.”

• JS API: Returns the error “Error: Campaign stopped. Subscriber not added.”

• REST API: Response includes the same error message

Widgets

• Both the Dashboard and Signup widgets show the message: “This campaign has ended. If you believe this is a mistake, feel free to reach out to the campaign manager.”

• The error appears after the form is submitted, not when the widget first loads

Logins to Widgets

• Existing subscribers can still log in to widgets without issue

Automations

• Participation email/SMS messages (e.g., First Referral, Referral, Referral Visitor) stop sending

• Reward email/SMS messages continue to send when pending rewards are delivered

Rewards

• Reward logic and behavior continue to work as normal For example, if a subscriber’s status changes to Unconfirmed, a new reward will still unlock (if you have a reward set up for that stage)

Stop Campaign Button and Scheduling Behavior

• Clicking the Stop Campaign button opens a popup where you can set a stop date

• If the stop date is in the past:

  • the campaign is considered stopped, and a Resume Campaign button appears in the 3-dot dropdown

• If the campaign is active with no scheduled stop date:

  • the Stop Campaign popup defaults to today’s date

• If the campaign is active with a scheduled stop date:

  • the Stop Campaign popup shows the previously selected date