High Risk

ReferralHero is committed to maintaining the integrity of its referral program by preventing fraudulent activities and maintaining a high standard of quality for the referred subscribers. This document serves as a guide to identify and manage high-risk subscribers effectively.

Common Risk Cases

Case 1: Subscriber has referred potentially high-risk referrals

In this scenario, we explore the prospect that a subscriber has referred individuals displaying characteristics or behaviors associated with high risk. This may encompass patterns of suspicious activity or irregular signup information. ReferralHero actively monitors such cases to safeguard the overall integrity of the referral program.

Case 2: Subscriber has been referred by someone with a history of suspicious signups

When a subscriber is referred by an individual with a track record of suspicious signups or fraudulent activities, it raises concerns about the legitimacy of the referral. In this case, ReferralHero's vigilance is essential. We employ advanced tracking mechanisms and analysis tools to identify patterns and correlations, allowing us to assess the risk associated with the referrer.

Case 3. Subscriber's IP address and device match their referrer's

Matching IP addresses and devices between the subscriber and their referrer can indicate a potential risk, especially if it suggests artificial attempts to inflate referral numbers. ReferralHero takes this case seriously and employs sophisticated technology to cross-verify such information. By scrutinizing IP addresses and device details, we can identify and address situations where the referral process might be manipulated. This ensures that the referral program remains secure and trustworthy, protecting both the integrity of the system and the rewards for genuine participants.

Risk Level

Understanding the risk levels associated with subscribers is crucial for effective management and maintaining the security of the referral program. Each level corresponds to the degree of potential risk and requires a tailored approach for investigation and resolution.

Low Risk:

Subscribers categorized as low risk typically exhibit behaviors and activities that, while not entirely without risk, align with normal and expected patterns. They have a history of genuine engagement and haven't shown any significant signs of suspicious or high-risk behavior.

Investigation Approach: Routine monitoring and periodic reviews may be sufficient for subscribers in this category.

Medium Risk:

Subscribers falling into the medium-risk category may display some irregularities or behaviors that warrant closer attention. These could include unusual activity patterns or suspicious referral information.

Investigation Approach: A more detailed examination is required for medium-risk subscribers. This may involve manual review, additional verification steps, and communication with the subscriber to clarify any discrepancies.

High Risk:

High-risk subscribers are associated with more significant red flags, such as multiple instances of suspicious behavior, or a history of fraudulent violations. These subscribers pose a potential threat to the integrity and security of the referral program.

Investigation Approach: Immediate and thorough investigation is crucial for high-risk subscribers. This may include additional verification, heightened monitoring or subscription removal. A detailed examination of the subscriber's activity, communication, and referral history is essential.

Flagging Referrals As High Risk

In certain situations, it may be necessary to categorize all referrals as high risk. This proactive approach helps in situations where there is a widespread suspicion or threat to the referral program's integrity. This section outlines the criteria and steps to be taken when adopting a high-risk flag for all referrals.

Criteria for Flagging All Referrals as High Risk:

• Sudden and significant increase in referral numbers.

• Unusual patterns of signups that deviate from typical user behavior.

• Detection of systematic attempts to manipulate the referral process.

Steps to Flag All Referrals as High Risk:

• Initiate a thorough investigation into the root cause of the suspicion.

• Adjust the flagging status by checking the "Flag all referrals as high risk" option in the Actions dropdown within the referrer’s profile based on investigation outcomes.

Approving High-Risk Subscribers

To ensure the integrity and accuracy of the referral program, the "Actions: Approve" section is designed for situations where thorough investigations have been conducted, and referrers or referrals have been deemed not to pose a risk. Follow the steps outlined below to approve referrers/referrals and release held rewards:

Approve High-Risk Referrer in the “High-Risk Referrers” Section:

• Conduct a comprehensive investigation into the high-risk referrer's activity and history.

• Utilize the Actions dropdown to access the option "Approve" after confirming the legitimacy of the referrer.

• Upon approval, any held rewards associated with the referrer will be released.

Approve Individual Suspicious Referral in the “Suspicious Referrals” Section:

• Conduct a detailed examination of the suspicious referral.

• Select "Approve" after confirming the legitimacy of the individual suspicious referral.

• Upon approval, any held rewards associated with the suspicious referral will be released.

Option to Hold Unlocked Rewards Until Subscriber is Approved

To provide additional control over your referral program and ensure the integrity of the process, ReferralHero offers the option to hold unlocked rewards until a subscriber is approved. Follow the steps below to implement this option:

1. Navigate to the Advanced Options section of your reward setup. Locate the "Reward Delivery" option and choose "Hold unlocked reward for x days and then send". Enter "2" as the value for the days to hold the unlocked rewards.

2. Go to the Subscribers > High Risk. Toggle on the option "Hold unlocked rewards until subscriber is approved".

These settings will ensure that unlocked rewards remain in the Pending status until the subscriber's legitimacy is confirmed, enhancing the security of your referral program.

General Guidelines

1. Maintain open communication with subscribers and referrers to resolve issues promptly. Regular and transparent communication is key to fostering trust and resolving any concerns.

2. Document all interactions and investigations for future reference. It provides a historical record of actions taken, facilitating a consistent approach to similar cases in the future.

3. If suspicions persist, escalate the case to higher support levels. Recognizing when a case requires additional expertise or intervention is crucial for effective risk management.